Maintenance Contracts

Do you want to be sure that your instrument is within the manufacturer’s specifications?

Are you apprehensive about the manufacturer declaring your instrument to be „obsolete“ and so no longer supporting it?

…. then you should take a closer look at the service offered in the following maintenance contracts.

Service and Maintenance Contract – Level 1s

  • one maintenance visit a year (incl. all travelling expenses for this visit)
  • our Service Engineer follows a check list and customers receive a protocol of the results
  • a certificate is issued certifying that the instrument is within the manufacturer’s specifications
  • guaranteed handling time (contact, evaluation, priority allocation in planning) of 48 hours if problems should occur.
  • 10-year lifetime guarantee (dating from the first contract) for those instruments as listed under Instrument Support.
  • technical support by phone with maximum 1-hour response time

Service and Maintenance Contract – Level 1

  • two maintenance visits a year (incl. all travelling expenses for these visits)
  • our Service Engineer follows a check list and customers receive a protocol of the results
  • a certificate is issued certifying that the instrument is within the manufacturer’s specifications
  • guaranteed handling time (contact, evaluation, priority allocation in planning) of 48 hours if problems should occur.
  • 10-year lifetime guarantee (dating from the first contract) for those instruments as listed under Instrument Support.
  • technical support by phone with maximum 1-hour response time

Appendix „+A“ (e.g. „Level 1 + A“)

  • application support by phone or email
  • 15% discount on Trainings

We also offer maintenance contracts for other instruments on request – just ask!